Shipping policy
Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Order Processing Time + Delivery Time.
In some cases, shipping will take longer based on your location, which will be communicated to the buyer at the time of the order. Generally, items ship as soon as possible.
Shipping charges will be borne by the Customers unless free shipping promotion is applied. Shipping Charges vary from location to location.
Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.
When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please refer to your tracking information to get an estimate on when you will receive your item(s).
If you have any other questions, please contact us at contact@dobernut.com
Order Processing Time: 2 to 3 days.
Our Estimated Shipping time: 3 to 5 Business Days
Shipping Cost:
Weight: 0 To 0.9kg we Charge 3.49£
Weight: 1kg To 1.9 kg We Charge 3.99£
Weight: 2kg To 4.99kg We Charge 5.99£
Weight: 5kg to 50kg We Charge 10.99£
Weight: 21kg To 50kg We Charge 19.99£
Some Thing Missing On Delivery:
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).
- ORDER CANCEL :
Please accept our apologies, occasionally we have to cancel orders for some reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Customer cancellation: If you have requested to cancel part or all of your order. Please check our “Cancellation Policy” for further details.
If your order has been cancelled you will be sent one of two emails:
| Part of your order is cancelled | Sorry, we were unable to deliver all the items you ordered. You will receive a full refund to the original payment method used for the cancelled items. |
| Your order has failed our security checks | Sorry, the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details. |
