Return and Refund policy
Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.
Return, Refund & Exchange:
We are confident that you will love your purchase from Dobernut , however, in case the product received is incorrect from the one that you ordered or when the item is damaged, and then you can return it within 14 days after delivery, we will ask the customer to send the product back to us. In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of the product, we shall not be liable to accept a return from the Customers.
The refund will be subject to the following key conditions:
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
- The item must be returned in a clean, unused, and unaltered condition.
- In case of receiving of wrong product or defective product, you must provide photographic images, as evidence to us.
- You must ensure that the outer packaging for your return item is suitable to protect it while in transit to our return address.
- All customers must contact dobernut.com for approval before sending or returning any item to us.
- dobernut.com will not be responsible for the returned item without prior notification to us.
In a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email contact@dobernut.com
We will also allow you a refund in the following other circumstances:
1. If we conclude that the original payment was made out of fraud;
2. If there is duplicate payment was made due to technical glitch, or any other error;
3. If we make a refund as per the provision of our refund policy which is updated by us from time to time;
4. If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.
Note: dobernut.com reserves the right of any changes to the Return, Exchange, and Refund policy. Any changes will be updated on our website.
How Can I Get My Refund?
Our refund policies are simple. You can claim a refund by:
- Sending us a request a return email at contact@dobernut.com.
- Once your return has been authorised then please visit dobernut.com/returns and follow the steps.
Methods of Payment & Refund:
We will refund your order to the original payment method, once it has been processed.
Refund Cycle:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.
Contact Us
Email: contact@dobernut.com