>> RETURN, REFUND, AND EXCHANGE:
We are confident that you will love your purchase from Dobernut , however, in case the product received is incorrect from the one that you ordered or when the item is damaged, and then you can return it within 14 days after delivery, we will ask the customer to send the product back to our us (full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of the product, we shall not be liable to accept a return from the Customers.
The refund will be subject to the following key conditions:
In a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email firstname.lastname@example.org
We will also allow you a refund in the following other circumstances:
1. If we conclude that the original payment was made out of fraud;
2. If there is duplicate payment was made due to technical glitch, or any other error;
3. If we make a refund as per the provision of our refund policy which is updated by us from time to time;
4. If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.
Note: www.dobernut.com reserves the right of any changes to the Return, Exchange, and Refund policy. Any changes will be updated on our website.
Our refund policies are simple. You can claim a refund by:
We will refund your order to the original payment method, once it has been processed.
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.
Address:12 Rosewood, Woodley, Reading RG5 3QU, United Kingdom